First point of contact for collection/delivery issues; resolve problems quickly.
Escalate recurring issues to line manager; monitor progress to improve service.
Contribute to project work; collaborate to improve processes.
Process new transport requests; ensure timely bookings for collections/deliveries.
Liaise with transport partners; ensure prompt, efficient communication.
Oversee end-to-end transport claims; maintain an analytical approach.

🎯 Requirements

Excellent verbal and written communication; professional telephone manner.
Strong attention to detail; highly organised; proven prioritisation.
Proactive problem-solver; can streamline processes and embrace change.
Comfortable handling escalated issues independently; implement preventative measures.
Strong administrative skills; experience with Google Sheets.
Experience with Zendesk is advantageous but not essential.

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