Travel Operations Manager | Remote | Luxury Travel Leadership

📋 Description

• Own shift operations for Client Service, Ticketing, Trip Fulfillment, and Process Management.
• Lead 3–4 Team Leads; coach to grow leadership.
• Direct client-facing shifts with real-time decisions; manage escalations.
• Deliver five-star client experiences; handle VIP clients and complex issues.
• Drive process improvements; partner with Process Management and track impact.
• Collaborate with Product, Operations, and Leadership to scale consistency.

🎯 Requirements

• 4+ years in luxury travel, hospitality, or high-touch service operations.
• 2+ years in a leadership or management role.
• GDS proficiency; Sabre preferred.
• Data-driven; use metrics to improve performance.
• Excellent written and verbal communication.
• Experience managing remote, global teams.

🎁 Benefits

• Clear internal growth path to Director.
• Learn Sabre, Asana, Periskope, and booking platforms.
• Work with a venture-backed, global team.
• Regular reviews with metrics and feedback.
• Predictable scheduling and work-life balance.
• Merit-based incentives.