Travel Support Consultant, London

📋 Description

• You’ll be the first point of contact for customers via email, calls and live chat.
• Gather client feedback to help improve products and the customer journey.
• Support reconciliation, ADM management, and training new team members.
• Build relationships with travellers and travel sellers on Duffel.
• Act as escalation point for the Outsource Team.
• May be required to work some weekends.

🎯 Requirements

• Must be able to work UK business hours with some flexibility.
• Must be able to come into the London office twice a week.
• At least 3 years experience using a GDS (Travelport/Galileo or Sabre).
• Strong knowledge of air fares, ticketing, re-issues and refunds.
• Experience with NDC systems such as Farelogix SPRK and IAG TAP.
• Customer-obsessed and passionate about delivering exceptional service.

🎁 Benefits

• Equity: everyone who joins Duffel owns a share of the company.
• Equal opportunities employer.
• Commitment to diversity and inclusive hiring.