Travel Support Consultant, US

📋 Description

• You’ll be the first point of contact for customers via email, calls and live chat.
• Bring back client feedback to improve products and customer journey.
• Support reconciliation, ADM management, and training new team members.
• Build relationships with travellers and travel sellers on the Duffel platform.
• Act as escalation point for the Outsource Team.
• May be required to work some weekends.

🎯 Requirements

• Must be able to work Pacific Time business hours, with some flexibility on shift patterns.
• At least 3 years experience using a GDS (Travelport/Galileo or Sabre preferred).
• Strong knowledge of air fares, ticketing, re-issues and refunds.
• Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred.
• Ability to think outside-the-box and willingness to go the extra mile.
• Customer obsessed, you're passionate about delivering exceptional customer service.

🎁 Benefits

• Ownership of Duffel with employee equity.
• Personal growth and ownership culture.
• Inclusive, equal-opportunities employer.