LightEdge

201-500
12 jobs posted

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Triage and Support Supervisor (Night Shift)

Added

3 days ago

Location

🇺🇸 Kansas City

Type

Full time

Salary

Salary not provided

Related skills

azure linux aws windows zabbix

📋 Description

Lead and coach support teams to deliver customer-centric service
Drive performance improvements through data analysis and processes
Provide customer service training and conduct team meetings
Respond to major incidents within SLA and coordinate communications
Maintain policies and documentation reflecting current practices
Manage shift coverage and approve timesheets

🎯 Requirements

2 years of technical and customer support supervisor experience
2 years’ experience managing a technical team
ServiceNow experience (Incident, Event, Case)
Windows, Linux, and IBM i server OS experience
Virtualization technologies (VMware, Nutanix, or Hyper-V)
AWS or Azure experience

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