Lead and coach support teams to deliver exceptional customer experiences
Ensure escalations occur appropriately and consistently
Stay updated on current cloud provider technologies
Ensure overnight maintenance and scheduled tasks are completed
Support training, meetings, and on-call responsibilities
Respond to major incidents as the Communications Manager, sending notices and updates

🎯 Requirements

2 years' technical and customer tech support supervisor experience (Data Center/NOC)
2 years’ experience managing a technical team
ServiceNow (Incident, Event, Case, Interactions)
Windows, Linux, and/or IBM i OS
Virtualization (VMware, Nutanix, or Hyper-V) and cloud (AWS/Azure)
Authorized to work in the United States without visa sponsorship

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