LightEdge

201-500
12 jobs posted

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Triage and Support Supervisor (Night Shift)

Added

3 days ago

Location

🇨🇦 Austin

Type

Full time

Salary

Salary not provided

Related skills

azure linux aws windows zabbix

📋 Description

Partner with Manager to coach teams for great customer experiences
Ensure escalations are handled appropriately and timely
Stay updated on current cloud provider technologies
Oversee overnight maintenance and scheduled tasks
Lead incident response as Communications Manager during shifts
Develop ITSM workflows; maintain docs and data integrity

🎯 Requirements

2 years' supervisory experience in technical and customer support
2 years' experience managing a technical team
ServiceNow knowledge (Incidents, Events, Cases, Interactions)
Windows, Linux, and/or IBM i server OS experience
Virtualization: VMware, Nutanix, or Hyper-V
AWS or Azure; backup tools (Veeam/Commvault)

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