Triage and Support Supervisor (Night Shift)

📋 Description

• Lead and coach support teams to deliver customer experiences
• Ensure escalations occur appropriately and consistently
• Stay current with cloud provider technologies
• Oversee overnight maintenance and scheduled tasks
• Support training, meetings, and on-call responsibilities
• Respond to major incidents as Communications Manager

🎯 Requirements

• 2 years of technical and customer support supervisor experience
• 2 years’ experience managing a technical team
• Experience with ServiceNow and operating systems (Windows, Linux, IBMi)
• Virtualization technologies (VMware, Nutanix, Hyper-V)
• Server hardware (Dell/HP) experience
• Experience with AWS/Azure

🎁 Benefits

• Night shift opportunities
• Collaborative team environment