LightEdge

201-500
13 jobs posted

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LightEdge

Triage and Support Supervisor (Night Shift)

On site

Operations

Added

8 hours ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

linux aws windows vmware firewalls

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📋 Description

Lead support teams to uphold customer-centric culture
Drive performance improvement via data analysis and process design
Provide customer service training and coaching
Respond to major incidents within SLA while on shift
Collaborate with Manager of Triage and Support on coaching
Ensure accurate documentation and policy updates

🎯 Requirements

2 years of technical and customer support supervisor experience
2 years’ experience managing a technical team
Experience with ServiceNow (Incidents/Events/CM)
Knowledge of Windows and/or Linux systems
VMware/Nutanix/Hyper-V virtualization experience
AWS or Azure cloud experience

🎁 Benefits

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