Trust and Safety Analyst

📋 Description

• Review, investigate, and resolve reports involving phishing, malware, spam, fraud, impersonation
• Apply Trust and Safety policies consistently, documenting decisions and escalating complex or
• Analyze account activity, domains, websites, and related signals to identify abusive behavior and
• Respond to internal and external abuse reports accurately and within established service levels
• Maintain clear case records, preserve relevant evidence, and prepare concise investigation summaries
• Identify trends and recommend improvements to policies, workflows, detection methods, and

🎯 Requirements

• 2+ years of experience in Trust and Safety, abuse operations, fraud prevention, risk operations
• Experience investigating online abuse and handling sensitive or potentially disturbing content
• Strong analytical skills, attention to detail, and the ability to manage multiple cases and
• Clear written and verbal communication skills, including comfort using translation tools to
• Experience using translation tools to review content in multiple languages and collaborate with
• Experience working for a domain registrar, web-hosting provider, cloud platform, CDN, or other

🎁 Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Employee stock purchase plan
• Competitive health benefits