Trust & Integrity Manager

📋 Description

• Coach and manage a team of Trust & Integrity Specialists, setting clear expectations and
• Establish and refine workflows, SLAs, and quality standards for complaint handling, investigations
• Conduct case reviews and calibration sessions to ensure consistency and rigor across the team
• Build a culture of empathy, precision, and accountability within the team
• Own escalation paths for the most complex or high-severity patient safety concerns and adverse
• Ensure the team investigates and resolves complaints in a timely, thorough, and empathetic manner

🎯 Requirements

• Experience managing or leading a team in trust and safety, patient advocacy, healthcare operations
• A track record of building or scaling processes, SOPs, or playbooks in a high-stakes environment
• A calm, methodical approach to high-stakes or sensitive situations, with strong judgment under
• Strong investigative instincts and the ability to coach others to develop the same
• Exceptional written and verbal communication skills, including experience presenting findings and
• Deep familiarity with complaint management, incident review processes, or risk frameworks

🎁 Benefits

• No benefits specified