Trust & Safety Lead

📋 Description

• Lead Trust & Safety program and a team handling escalated tickets across products.
• Evolve the framework with product and engineering; land policies, playbooks, SOPs.
• Identify patterns from tickets and turn into product/process/policy improvements.
• Uplevel the team with training, updated help center content, onboarding.
• Partner with legal, product, and leadership on sensitive incidents and post-mortems.

🎯 Requirements

• 7+ years leading Trust & Safety or related at a consumer tech platform.
• Experience handling escalated requests in fast-growth environments using Zendesk.
• Led Trust & Safety at a consumer tech platform; built policies and managed a queue.
• Triaged novel incident types; documented and trained teams on new protocols.
• Communicated sensitive incidents to legal, product, leadership with clarity.
• Empathetic, precise, warm communication; comfortable with emotionally heavy topics.

🎁 Benefits

• Distributed company; hire regardless of location with overlap to Americas time zones.
• Salary ranges listed for US states (USD).
• Disability accommodations available.