Trust & Safety Senior Specialist

📋 Description

• Serve as primary owner of complex Trust & Safety escalations from internal teams and external customers.
• Resolve high-impact cases end-to-end with minimal supervision; own the decision, documentation, and follow-through.
• Partner with Product, Engineering, and RevOrg to communicate enforcement decisions.
• Use SQL and BI tooling (Looker, Snowflake) to investigate fraud trends across the marketplace.
• Build dashboards and trend reports to surface active fraud signals and platform health.
• Identify gaps in existing review integrity policies and drive enforcement updates.

🎯 Requirements

• 3+ years in Trust & Safety with scalable enforcement systems.
• Experience with content moderation, policy interpretation, and real-time incident response; proven ability to own escalations end-to-end.
• Strong SQL skills to extract and analyze large datasets and derive patterns.
• AI-Literate with understanding of LLM-based and classifier-driven enforcement in production.
• Experience with BI tools (Looker, Tableau, Hex) and case management platforms (Salesforce, Zendesk, Jira).
• Experience at a B2B marketplace or software review platform (nice to have).

🎁 Benefits

• Inclusive, diverse culture with strong DEI commitments.
• G2 Gives program and ERGs to support community and impact.
• Transparent AI-assisted hiring process with manual review option.