Trust & Safety Specialist

📋 Description

• Conduct complex, sensitive investigations end to end, gathering evidence from internal systems and
• Communicate clearly with partners and players about policy outcomes, maintaining professionalism in
• Define and improve the processes and standards the broader team uses to manage inquiries
• Review partner-reported issues or concerns, assess their impact, and decide on resolution or
• Draw on internal systems and external context to build a well-rounded view of each case and set
• Partner with leadership and cross-functional teams to ensure consistent and fair application of

🎯 Requirements

• Minimum of 3 years of experience in Trust and Safety, investigations, fraud analysis, or a related
• Experience in conflict resolution and de-escalation, including the hardest cases.
• Excellent critical thinking and investigative abilities.
• Strong empathy and communication skills, especially in high-pressure or emotionally charged
• Demonstrated ability to work independently, set priorities, and manage competing demands in a
• Experience defining policy, process, or standards is a strong plus.

🎁 Benefits

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development