Resolve inbound customer care issues via chat, email, and phone
Resolve customer incidents through resolution, including payment issues and disputes
Research and develop processes for storage marketplace issues
Develop processes including trust & security, returns, eviction timelines, and claims
Improve self-help resources by writing support articles and creating materials

🎯 Requirements

1 year of direct customer service or resolution experience
Ability to work without supervision in a fast-changing environment
Self-starter, detail-oriented, and analytical
Personable, professional, and concise Neighborly communication
Extremely proficient in English writing
Experience in peer-to-peer marketplaces is a plus

🎁 Benefits

Stock options
Medical, dental, and vision insurance
Generous PTO
11 paid company holidays
401(k) plan
Infant care leave

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