Trusted Access Operations Specialist

📋 Description

• Own the operational workflow for an assigned Trusted Access program, from application through
• Investigate complex eligibility, onboarding, and access cases; reconcile approval, verification
• Drive customer and account-team escalations through resolution
• Turn recurring case patterns into product and process changes with Product, Engineering, and
• Build guidance that makes reliable resolution repeatable: support playbooks, help-center content
• Use data to distinguish fast ticket closure from better access outcomes

🎯 Requirements

• Independently owned and improved customer support, onboarding, access, risk, or product-operations
• Shown durable improvements delivered through product changes, self-service, automation, or partner
• Sound judgment when records conflict, requirements are unclear, or customers need urgent help
• Comfortable investigating across customer, account, approval, and access systems
• Use operational data to identify root causes, prioritize work, and evaluate changes
• Communicate with clarity and empathy under pressure

🎁 Benefits

• Compensation: $189K – $280K per year
• Offers Equity
• Reasonable accommodations for applicants with disabilities