Answer inbound Call, Emails and respond to live chats in an efficient manner.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.
Understanding and striving to meet support metrics while providing excellent customer service, and

🎯 Requirements

Minimum 1 year of customer experience in the local market
Previous customer service experience is a plus.
Native Arabic speaker.
Holds a university degree
Fluency in English Language, B2 profile.
Ability to use computers.

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