UC Support Specialist, Tier 1

📋 Description

• Deliver high-quality IT technical services to clients
• Manage tickets and support via MSP tools
• Prioritize work across tickets and projects
• Communicate clearly with customers and teammates
• Troubleshoot hosted environments remotely
• On-call rotations; occasional on-site visits (<15%)

🎯 Requirements

• 2+ years UC Support or similar experience
• Strong VOIP and networking skills
• MSP tools: ITGlue and ConnectWise Manage experience
• Excellent verbal and written communication
• Ability to prioritize and manage multiple tickets

🎁 Benefits

• Full benefits
• Medical, Dental, Vision
• 401K match
• 7 company holidays
• Generous PTO