Provide world class customer support to clients with problems using the application
Develop understanding of cloud software to support patient care in long term care facilities
Resolve simple to moderate technical issues via logs, research, or recreation
Collaborate cross-functionally to deliver quality resolutions
Document problems via phone, email, chat, and portal using help desk system

🎯 Requirements

Post-secondary education required
Experience supporting and trou bleshooting web apps
Nice to have experience with IMM, pharmacy integrations, HL7 workflows
PointClickCare EHR knowledge (Orders, eMAR, Pharmacy workflows) a plus
Experience with Salesforce/Service Cloud
Experience with API and service technologies

🎁 Benefits

Remote role with office travel for onboarding/team events
Growth opportunities and AI–driven collaboration
Flexible work arrangements and meaningful work

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