User Adoption & Experience Leader for Applications

📋 Description

• Develop and execute comprehensive user adoption strategies aligned with business objectives, user
• Identify user personas and design tailored onboarding and enablement experiences for different
• Establish and manage champion and super-user networks across business functions and geographic
• Define, monitor, and optimize adoption metrics, user behavior indicators, training effectiveness
• Map user journeys, identify friction points, gather feedback, and continuously improve the overall
• Design contextual support experiences using digital adoption and AI-enabled tools such as SAP

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Human-Centered Design, or a related discipline
• 7+ years of experience in software implementation, user adoption, user training, change enablement
• Demonstrated success driving adoption of enterprise or off-the-shelf software solutions.
• Experience with digital adoption platforms such as SAP WalkMe or comparable technologies.
• Strong ability to quickly understand business processes, workflows, data flows, and user needs.
• Excellent communication, facilitation, presentation, and stakeholder management skills.

🎁 Benefits

• Remote position available in the United States, Belgium, Canada, France, or Mexico.
• Opportunity to lead user adoption and experience strategy for major enterprise application
• Direct involvement with SAP S/4HANA Cloud and SAP Business Suite implementations.
• Exposure to digital adoption, AI-enabled support, knowledge management, and enterprise search
• Opportunity to shape training, onboarding, support, and user experience practices across a global
• Collaboration with diverse business functions, technology teams, implementation partners, and users