Stripe

1,001-5,000 employees
212 jobs posted

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User Escalation Specialist

Customer Support

Added

22 days ago

Location

🇮🇪 Dublin

Type

Full time

Salary

Salary not provided

Related skills

data analytics sql root cause analysis

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Address user escalations with fast, effective resolution
Engage with users and escalation reporters via email and phone
Collaborate with product and engineering to resolve issues
Leverage data to identify trends and root causes
Build and refine escalation processes with cross-functional teams
Support training and socialization of processes across Stripe

🎯 Requirements

At least 5+ years in a user support role
Troubleshooting with short SLA escalations
Experience driving process improvements
SQL knowledge is a plus
Experience with large/enterprise users is a plus
Strong stakeholder management and influence

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