Harvey AI

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User Operations Team Lead, London

Added

3 hours ago

Location

🇬🇧 London

Type

Full time

Salary

Salary not provided

Related skills

documentation onboarding leadership sops playbooks

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Player: Hands-On Support & Technical Leadership
Own a reduced but meaningful support queue with quality
Escalation point for complex, technical, or high-risk issues
Apply advanced troubleshooting across product workflows and integrations
Identify patterns in escalations; surface insights to leadership
Maintain deep product knowledge; contribute to docs and playbooks

🎯 Requirements

3–5+ years in customer support or user operations
Senior IC or informal team lead with escalation experience
Strong troubleshooting across multiple systems and tools
Experience improving workflows, docs, or tooling
Able to coach others with clarity, empathy, and high standards
Data-informed mindset using support metrics

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