User Retention Specialist

📋 Description

• Develop and execute user retention strategies with cross-functional teams.
• Analyze data to identify retention patterns, churn, and CLTV.
• Implement retention campaigns using Clevertap/Braze/Moengage.
• Segment users by behavior and demographics to tailor retention.
• Monitor retention metrics and provide regular progress reports.
• Run A/B tests to optimize campaigns and messaging.

🎯 Requirements

• 4+ years of experience in user retention.
• Knowledge of retention use cases: churn prevention, win-back, loyalty.
• Hands-on experience with CRM and retention tools: Clevertap/Braze/Moengage.
• Data-driven mindset with ability to interpret data sets and retention metrics.
• Continuous learner, staying updated on industry trends.
• Broad awareness of how user acquisition and user retention work together.

🎁 Benefits

• Health Insurance
• Work-from-anywhere stipend
• Wellness and learning credits
• Annual all-expenses-paid company retreat
• Other benefits