User Success Manager

📋 Description

• Work directly with users to get them set up, troubleshoot technical problems, and help them
• Build deep relationships with our most engaged users and understand their goals, workflows
• Become an expert on our products and translate complicated technical concepts into useful
• Create onboarding, documentation, examples, workshops, office hours, and other resources that help
• Build and grow our user community, online and in person, and create reasons for people to learn
• Develop an unusually tight feedback loop between users and our product and engineering teams.

🎯 Requirements

• You’ve worked in technical community, developer relations, technical customer success, solutions
• You’re technical enough to dig into how a product works, reproduce problems, troubleshoot with
• You love talking to users and have a knack for getting past what someone asks for to understand
• You can explain complicated technical ideas simply and clearly.
• You’re good at building genuine relationships and communities, not just driving “engagement.”
• You instinctively turn repeated problems into better documentation, tooling, product experiences

🎁 Benefits

• Lunch provided daily (SF office)
• $250 lifestyle stipend per month
• Generous budget for self-improvement: coaching, courses, conferences, etc.
• Actively co-create and participate in a positive, intentional team culture
• Frequent team events, dinners, off-sites, and hangouts