Daily operational support for CLO Online users and site inquiries
Analyze user inquiries and activity on clo3d.com and social channels
Identify service gaps and recommend improvements to prevent issues
Improve service processes across the full chain to boost customer experience
Collaborate with other teams to drive project workstreams
Lead customer experience improvements with Web Developers
Plan and execute online/offline events for CLO Online subscriptions with Marketing
Coordinate with Global Online Team to align goals and strategy

🎯 Requirements

2+ years in business development, operations, customer service, or user research in tech
Agile mindset; comfortable with trials and errors
Critical thinking and creative strategizing
Open to working with colleagues across places/time zones/cultures
Strong project planning and management
Strong written and verbal English communications

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