User Voice Program Manager (Spain)

📋 Description

• Define what truly local means for Spain — grounded in user insights and aligned with global User
• Drive the execution of your service strategy while working with local and global teams, influencing
• Reduce customer effort, increase satisfaction, and open support channels that meet Spanish users
• Audit help content, chatbot responses, and specialist communications to ensure they reflect local
• Advocate for user insights, ensuring feedback loops inform priorities, planning, and
• Translate country priorities into support initiatives, and User Voice capabilities into outcomes

🎯 Requirements

• Fluent in Spanish and English
• Relevant experience in customer experience, support operations, service design, or related
• Proven track record in launching initiatives and building strategies from scratch that drive
• Strong problem solver who can navigate ambiguity, make sound decisions, and deliver outcomes even
• Ability to work independently while loving collaboration across functions
• Proactive, adaptable, and happy to roll up your sleeves to get things done

🎁 Benefits

• Flexible ways of working
• Opportunity to define your role
• Interviews conducted virtually