UX (User Experience) Project Manager

📋 Description

• Gather feedback and insights across multiple channels on the client journey.
• Deliver best-in-class client experience via data gathering, analysis, and dashboards.
• Build reporting and dashboards to provide actionable insights.
• Present findings to partners across the organization at all levels.
• Leverage UX background to inform client experience initiatives.

🎯 Requirements

• Proven results in data analytics, research, and insights.
• Ability to optimize programs against qualitative and quantitative objectives.
• Expertise in identifying key drivers of the customer experience.
• Discuss, develop and present research designs, analyses, and findings to all levels.
• Strong analytical and cognitive skills.
• Proven expertise in change management and process improvement.