VA Engagement & Retention Partner

📋 Description

• Conduct pre-start calls with new VAs to reinforce commitment and readiness.
• Facilitate pre-start check-ins and onboarding reminders to maintain engagement.
• Design 30- and 60-day engagement touchpoints to assess adjustment.
• Monitor new hire attendance and responsiveness during ramp-up.
• Identify early back-out risks; coordinate interventions with People Ops.
• Generate retention metrics and engagement reports for leadership.

🎯 Requirements

• 2-3+ years in HR, engagement, or account coordination in BPO or remote settings.
• Strong communication and relationship-building; empathetic yet structured.
• Excellent follow-through and attention to detail.
• Comfortable conducting high-volume calls or check-ins with warmth.
• Familiarity with employee engagement tools, CRMs, or HRIS systems.
• Highly organized with consistent communication cadences.