Value Adoption Consultant

📋 Description

• Operational Assessments — conduct current-state discovery with legal ops and business stakeholders
• Value Realization — help customers close the gap between 'implemented' and 'adopted' in their
• Foundation Readiness — assess whether a customer's day-to-day workflows, data, and configuration
• Product Adoption Guidance — act as a proactive, named point of contact for assigned accounts —
• Expansion Signal Surfacing — flag where an account looks ready for more — additional modules, AI
• Customer Communication — translate findings into clear, business-friendly recommendations for legal

🎯 Requirements

• 4+ years of experience in legal operations, legal technology consulting, or professional services
• Direct, practitioner-level familiarity with matter management and/or e-billing workflows — this
• Experience helping a technology implementation actually land with end users — training, onboarding
• Comfortable running structured discovery or assessment conversations with legal ops and business
• Strong business acumen paired with the ability to understand and explain technical concepts and
• Excellent interpersonal and professional communication skills, especially over phone, video, and in

🎁 Benefits

• Health, Dental & Vision Insurance *
• 401 (k) + Employer Match *
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance