Operations lead for strategic vendor relationships in Airbnb's Enterprise Operations.
Own performance management, vendor capacity, and program scalability for multiple vendors across
Drive SLA adherence, data-driven improvements, and vendor governance with internal stakeholders.

🎯 Requirements

10-18 years of experience with 5+ years in vendor or supplier management in global settings.
Strong analytical skills; proficiency with Excel/Google Sheets; SQL preferred.
CRM experience (Salesforce, Airtable) and enablement tools for process optimization.
Operational excellence in contact center or outsourced operations; experience with Lean/Six Sigma a
Excellent communication and influence; project management across cross-functional teams.

🎁 Benefits

Competitive compensation with potential bonuses and equity programs.
Hybrid work arrangement with strong inclusion and belonging initiatives.

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