Vet Clinic Support Associate

📋 Description

• Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective
• Handle various daily and weekly admin responsibilities, such as proactive account management, item
• Work cross-functionally to provide our engineering, partner, and corporate teams with information
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

🎯 Requirements

• 1 year of relevant, customer facing work experience
• 2 Year Associates Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities

🎁 Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats