Veterinary Receptionist

📋 Description

• Greet and check in clients and patients, verify and update medical records, and confirm appointment
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment
• Perform client check-out, including processing payments, posting charges, explaining invoices, and
• Communicate medical information, diagnoses, and care instructions accurately and compassionately
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client

🎯 Requirements

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and
• Proven customer service skills; ability to manage high-volume client relations with composure and
• Strong verbal and written communication skills, including active listening and conflict resolution

🎁 Benefits

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.