Vice President, Care Team Operations

📋 Description

• Own the end-to-end hiring profile, recruiting benchmarks, onboarding, training, and readiness
• Build scalable training infrastructure that enables new hires to reach full competency and
• Maintain career ladders and leveling frameworks that support recruitment, retention, development
• Own the performance-management system for Action Quality and Care Quality, including scorecards
• Develop manager tools and frameworks that enable frontline leaders to identify root causes, create
• Report performance trends, interventions, and quality indicators to senior leadership, connecting

🎯 Requirements

• 10+ years of healthcare operations leadership experience, including direct management of
• 5+ years of experience within digital health organizations is strongly preferred.
• Demonstrated ownership of performance-management systems for clinical or clinical-adjacent
• Proven experience developing workload or demand models that account for differences in case or
• Track record designing and governing SOPs, SLAs, and the systems or algorithms used to
• Strong experience building scalable hiring and training infrastructure, including onboarding

🎁 Benefits

• Annual salary range of $250,000–$270,000 USD.
• Competitive total compensation package aligned with leading technology companies.
• Opportunity for equity participation.
• Fully remote opportunity with a global team.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents.