Vice President, Customer Experience

📋 Description

• Develop and execute a comprehensive Customer Success and Support strategy focused on increasing
• Build and launch a Managed Services function, including its strategy, organizational structure
• Oversee the Sales organization and ensure teams have the systems, resources, and support needed to
• Participate as a senior leadership team member, contributing to company strategy, cross-functional
• Partner with Product and Marketing to create a seamless end-to-end customer journey, while
• Establish proactive customer health and engagement programs that monitor key indicators, mitigate

🎯 Requirements

• 12+ years of experience in Customer Success, including at least 4+ years in leadership positions
• Proven experience scaling Customer Success organizations within high-growth SaaS environments and
• Strong executive and people leadership capabilities, including experience with second-line
• Demonstrated ability to build strong cross-functional relationships and drive revenue growth
• Deep expertise in customer lifecycle management, renewal strategies, customer health metrics
• Experience designing and implementing technology-enabled or tech-touch Customer Success programs

🎁 Benefits

• Annual base salary range of $215,000–$250,000 USD, with actual compensation determined by
• Eligibility for an additional annual bonus through an incentive compensation plan.
• Flexible Paid Time Off.
• Paid holidays and floating holidays.
• Medical, dental, and vision insurance.
• FSA and HSA options with employer contribution.