Build, coach and lead the Americas and Japan/APAC CS teams
Partner with sales and other teams to improve CLV via adoption, value, health, retention, and expansion
Drive the team to hit KPIs
Mentor the team to maintain account hygiene, health, and metrics
Participate in revenue and health forecasting
Partner with stakeholders to deliver best-in-class customer experience

🎯 Requirements

10+ years experience in strategic or enterprise CS/AM leadership
7+ years leading CS/AM teams at high-growth B2B SaaS
Experience hiring and enabling CSMs with performance management
Solid understanding of AI, Enterprise SaaS apps and collaboration tech
Excellent communication and cross-functional collaboration
Experience with Digital CS and/or Marketing to scale CS

🎁 Benefits

Equity
Wellbeing benefit
WFH equipment allowance
Learning & Development stipend
Location-specific benefits vary by location

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