Vice President, Customer Success

📋 Description

• Build a deep understanding of each customer's objectives, stakeholders, decision process, and
• Advise customers what Brightfield believes they should do, rather than simply asking what they want.
• Connect TDX use cases to measurable business outcomes, establish success measures and baselines
• Use the customer value story to drive retention, renewal, and expansion.
• Understand renewal mechanics, risk, expansion opportunities, and commercial trade-offs, and
• Take ownership of unclear customer or cross-functional situations, establish the facts, clarify

🎯 Requirements

• Experience leading Customer Success in a senior, hands-on capacity.
• Experience building executive-level customer relationships and credibility.
• A track record of connecting technology use cases to measurable customer business outcomes and
• Demonstrated track record of owning or materially driving retention, renewals, and expansion, with
• Demonstrated ability to develop and coach Customer Success leaders, set clear expectations, and
• Experience in services procurement and/or contingent workforce sufficient to discuss customer