VIP Account Manager

📋 Description

• Manage VIP/high-value client relationships and be the main contact.
• Provide personalized service and proactive client communication.
• Monitor client activity and performance metrics.
• Identify upsell and cross-sell opportunities.
• Coordinate with internal departments (Payments, Risk, Marketing, Support).
• Track retention and revenue KPIs; stay updated on products and trends.

🎯 Requirements

• Fluency in Spanish (mandatory).
• Upper-Intermediate to Advanced command of English (written and spoken).
• Previous experience as an Account Manager, VIP Manager, or similar role.
• Experience in iGaming / fintech / online services (preferred).
• Analytical mindset with ability to interpret client data.
• Results-driven with a strong focus on revenue and retention.

🎁 Benefits

• Strong sales, negotiation, and communication skills.
• High level of responsibility.
• Experience or strong ability in cross-selling and identifying revenue opportunities.
• Proactive mindset with initiative to anticipate client needs.
• Creative and out-of-the-box thinking to solve problems.