Added
7 days ago
Location
Type
Full time
Salary
Salary not provided
Save Job

Related skills

account management leadership english crm tools performance dashboards

📋 Description

  • Lead and develop the VIP Account Management team, delivering high-quality service to VIP players
  • Set performance expectations, conduct regular check-ins, and support growth
  • Oversee the team's VIP player portfolio and proactive relationship management
  • Handle escalated player situations and high-risk accounts as needed
  • Track metrics like retention, activity, churn, and bonus utilization
  • Work with CRM, Customer Service, and Brand teams to design campaigns for VIP players
  • Own the VIP strategy for the local market and expansion into LATAM markets
  • Ensure all interactions and operations comply with regulatory and responsible gaming policies

🎯 Requirements

  • 4+ years in VIP account management, preferably in online gaming
  • Proven experience leading or mentoring account management teams (1-2 years)
  • Strong understanding of player lifecycle, VIP tier structures, and bonus mechanics
  • Hands-on experience with CRM tools and performance reporting dashboards
  • Upper-intermediate to advanced English level (business communication and reporting)

🎁 Benefits

  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits programs including gym, dental and psychology services
  • Performance-Driven Rewards
  • Dynamic Work Environment
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Business & Management Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Business & Management Jobs

See more Business & Management jobs →