VIP Costumer Support Representative

📋 Description

• Provide premium VIP support via chat, email, and phone.
• Ensure 24/7 coverage with night shifts.
• Respond promptly and professionally.
• Resolve complex issues while maintaining VIP standards.
• Escalate technical/high-priority cases when needed.
• Monitor accounts and identify potential issues.
• Meet KPIs for response time, resolution, and CSAT.
• Adapt to rotating schedules, including weekends.
• Ensure smooth shift handovers between day and night teams.

🎯 Requirements

• iGaming industry experience or familiarity.
• Upper-Intermediate English (written and spoken).
• Fluent Spanish.
• 3+ years in customer support.
• Live chat and email handling experience is a plus.

🎁 Benefits

• Health & Wellness Focus
• Growth Opportunities
• Performance-Driven Rewards
• Dynamic Work Environment