VIP Excellence Manager

📋 Description

• Analyze the daily gaming activity of top VIP clients across multiple regions and identify
• Track high-value players closely and maintain prompt communication with regional teams regarding
• Monitor the activation and reactivation of top VIP players and identify opportunities to improve
• Develop approaches, mechanics, and initiatives designed to grow VIP activity and increase the
• Prepare recurring analytics, reports, and summaries covering the behavior and performance of top
• Identify anomalies, deviations, and potential risks in VIP gaming activity, including indicators

🎯 Requirements

• Strong expertise in VIP operations and a deep understanding of high-value customer behavior within
• Hands-on experience communicating with VIP customers and understanding the operational requirements
• Strong understanding of player behavior patterns, engagement drivers, retention mechanics, and VIP
• Ability to define clear requirements or briefs for analytical work and critically interpret
• Working knowledge of dashboards, performance metrics, and the relationships between key indicators.
• Practical and targeted experience using AI tools to improve analysis, monitoring, research, or

🎁 Benefits

• Fully remote work arrangement within Europe.
• Full-time employment in an international, distributed working environment.
• Benefits cafeteria with a broad range of options: Children allowance, Mental health support, Sports
• Opportunity to work with international teams across multiple markets and regions.
• Exposure to iGaming operations, customer analytics, product development, AI-enabled workflows, and
• Opportunity to contribute to the development and improvement of VIP products and operational