VIP HOST

📋 Description

• Manage a portfolio of VIP clients, providing comprehensive account management and consistently
• Build and maintain long-term client relationships through inbound support and proactive outbound
• Conduct player data analysis, open-source intelligence research, and regional research to support
• Process personalized bonuses, manual bets, and individual betting requests accurately and
• Monitor player behavior, preferences, activity, and economic performance to develop individualized
• Use Tableau, custom data exports, and reporting tools to identify trends, evaluate player activity

🎯 Requirements

• Previous experience in VIP account management, customer relationship management, sales, customer
• Strong relationship-building and communication skills, with the ability to establish trust and
• A proactive and service-oriented approach, with confidence communicating through calls, messages
• Strong analytical skills and the ability to interpret player behavior, preferences, performance
• Familiarity with sportsbook and/or online casino products and an understanding of player engagement
• Experience working with CRM platforms and maintaining accurate customer records and interaction

🎁 Benefits

• Fully remote, full-time position.
• Flexible access to a benefits cafeteria with a range of employee support options.
• Children allowance.
• Mental health support.
• Sports and wellness activities.
• Language courses.