VIP Support Manager

📋 Description

• Build long-term relationships with a base of premium users, who know you by name and reach out
• Provide end-to-end user support: resolve daily requests, complex cases, and handle situations where
• Independently manage communication via email, online chats, and calls, ensuring high-quality
• Work with AI and automation tools that handle routine tasks, allowing you to focus on communication
• Act as the voice of the user within the team: identify insights, share them with the product team

🎯 Requirements

• English at B2 level or higher: written as the main work tool, spoken for calls
• At least 2 years of client-facing experience: support, account management, sales, or customer
• Ability to write communications that get responses: personalization, a lively tone, clear calls to
• Ability to explain complex topics in simple terms without unnecessary technical jargon
• Ability to maintain conversation goals in calls and chats and handle objections
• Willingness to work evening shifts on a 5/2 schedule (16:00–00:00)

🎁 Benefits

• Internal professional clubs in areas like marketing, development, finance, and recruiting
• Access to trainings, courses, and conference attendance
• Corporate merchandise and discounts from partner companies
• Health insurance