Virtual Fencing Specialist

📋 Description

• Own Tier 2 quality in virtual fencing domain and diagnose issues
• Be the checkpoint between Tier 2 and Guidance Ops
• Solve the hardest virtual fencing problems with Guidance Ops
• Get out on farm to observe collar and fencing behavior firsthand
• Work across our Customer Experience and Customer teams
• Build Tier 2 knowledge, playbooks and training to reduce escalations

🎯 Requirements

• Strong obsession with delivering top-notch customer experience
• Excellent communication; explain complex ideas simply
• Analytical, data-driven problem solving
• Independent, capable of owning judgments
• Curious, quick learner; comfortable with ambiguity
• Willing to work on-site; cross-functional collaboration

🎁 Benefits

• Work that genuinely matters, helping farmers and communities
• Autonomy, growth, and a $1000 personal growth budget
• Competitive pay plus employee stock ownership plan
• 6 months parental leave for primary caregivers; 4 weeks secondary
• Auckland office with dog-friendly, high-trust culture
• Wellness leave and unlimited paid annual leave