Virtual Medical Assistant (RN)

📋 Description

• Handle inbound patient calls related to appointment scheduling, rescheduling, clinic information
• Conduct outbound calls for appointment reminders, wellness checks, follow-ups, and other patient
• Document all relevant call information accurately in the appropriate electronic medical record
• Communicate and coordinate with online healthcare personnel and internal team members through
• Maintain clear, accurate, and timely documentation to support continuity of care and efficient
• Follow established processes and service standards while protecting the accuracy and

🎯 Requirements

• Bachelor’s degree in Nursing (BSN) or equivalent nursing qualification.
• At least 6 months of experience in a healthcare BPO account or comparable healthcare customer
• Excellent English proficiency, with strong verbal and written communication skills suitable for
• Strong computer literacy, including practical experience with Gmail, Google Sheets, electronic
• Typing speed of at least 25 words per minute.
• Reliable high-speed internet connection and a stable, professional, and conducive home working

🎁 Benefits

• Fully remote work arrangement.
• Night-shift schedule supporting international healthcare operations.
• Competitive monthly compensation, with the source role listing a range of PHP 20,000–30,000 for the
• New-hire bonus of PHP 5,000 in the original compensation structure.
• Attendance bonus of PHP 2,000 in the original compensation structure.
• Paid training period.