Virtual Performance Manager

📋 Description

• Strategic Account Management: Manage a portfolio of assigned dealership, agency, and partner
• Performance Analysis and Business Reviews: Conduct regular business reviews to evaluate key
• Account Growth and Retention: Develop and execute account strategies that improve customer
• Customer Performance Optimization: Identify operational challenges and performance gaps, then
• Executive Communication: Prepare and deliver presentations, performance reports, and strategic
• Cross-Functional Collaboration: Partner with Customer Success Managers, vice presidents

🎯 Requirements

• At least five years of experience in account management, customer success, business consulting
• A strong understanding of dealership operations, automotive aftermarket solutions, and the
• Familiarity with automotive technology, telematics, Internet of Things (IoT) solutions
• Ability to interpret performance metrics, assess customer adoption trends, evaluate ROI, identify
• Experience using Salesforce CRM, Microsoft Excel, Power BI, and Microsoft 365 to manage customer
• Strong verbal and written communication skills, with the ability to present complex information

🎁 Benefits

• Full-time employment in a technology-focused automotive environment.
• Opportunity to work with innovative automotive software, analytics, and connected technology
• Exposure to strategic account management, executive-level customer engagement, and business
• Opportunities to contribute directly to customer performance, retention, and revenue growth.
• Collaborative work environment involving customer success, product, implementation, and business