Virtual Policy Support Specialist

📋 Description

• Assist clients with policy service requests, benefits info, and questions
• Meet with clients via Zoom and other virtual platforms for support
• Explain information clearly and navigate policy services
• Build long-term client relationships with professionalism and follow-up
• Provide high standard customer service in every interaction
• Maintain accurate client records and service docs

🎯 Requirements

• Must be 18+ and US legally authorized to work
• Must live in the United States and have remote-ready computer
• Reliable high-speed internet, webcam, mic for virtual meetings
• Quiet professional workspace for client interactions
• Strong verbal communication and active listening
• Positive attitude, willingness to learn, problem-solving skills

🎁 Benefits

• 100% remote work from anywhere in the United States
• Flexible work environment for work-life balance
• Entry-level opportunity with onboarding and training
• Weekly coaching and mentorship
• Leadership development and advancement opportunities
• Weekly compensation with performance bonuses