Virtual Receptionist

📋 Description

• Answer patient calls for a group of clinics and handle bookings, changes, and cancellations in Jane
• Help every caller feel looked after, bringing warmth, patience, and a professional tone to each
• Resolve as many questions as you can on the first call
• Work hand in hand with Virtual Assistants to pass along details, follow up on requests, and keep
• Keep patient information private and secure, handling every call in line with PIPEDA and HIPAA
• Help shape how AI supports Services work by trying new tools with curiosity and care

🎯 Requirements

• 3+ years of administrative experience in a healthcare or wellness clinic, with plenty of time spent
• Used Jane day to day in a clinic for about 2 years or more, confident with scheduling, booking
• Understand how different practitioners work and be comfortable with terminology across disciplines
• Excellent verbal communication skills and a calm, professional phone manner
• Strong problem solver with a sharp eye for detail
• Comfortable with web-based calendars, phone and email systems, and other clinic software

🎁 Benefits

• Health benefits starting on your very first day
• 2 weeks of paid vacation
• Fully remote work from anywhere in Canada
• A full training program before you start taking calls for your clinics