Virtual Scheduling Coordinator

📋 Description

• Manage high-volume inbound/outbound calls to schedule, reschedule, cancel appointments across
• Collect and verify patient demographics and insurance information.
• Real-time insurance eligibility checks; communicate copays, balances, referrals, prior
• Follow scheduling templates and clinical guidelines to optimize workflows.
• Make reminder/follow-up calls; manage no-shows and recall/waitlists.
• Provide empathetic customer service; escalate complex matters when needed.

🎯 Requirements

• High school diploma or equivalent.
• 1+ year in healthcare contact center, scheduling, or similar role.
• Familiarity with medical terminology, Commercial/Medicare/Medicaid, and basic RCM concepts.
• Experience using EHR and PM systems for scheduling and patient info.
• Excellent phone etiquette, active listening, patient-focused approach.
• Strong attention to detail in demographic/insurance data entry.

🎁 Benefits

• $19/hour base salary.
• Benefits after 3 months, subject to eligibility.
• 1-month training period counted toward start date.
• Competitive healthcare benefits for eligible full-time employees.
• Paid time off for eligible full-time employees.
• Fully remote, work-from-home position.