Voice Communications Specialist

📋 Description

• Receive, screen, route calls; provide directory assistance and usage info.
• Place/record local, long-distance, international calls for physicians/healthcare staff.
• Coordinate conference calls; assist patients with dialing and questions.
• Operate paging systems; process group alert tests twice daily.
• Expedite emergencies and crisis communications per paging procedures.
• Support staff with paging system changes when out of service.

🎯 Requirements

• High school diploma or equivalent.
• At least 1 year of call center/telephone operator or 2 years of customer service.
• Healthcare experience preferred.
• Strong verbal communication and professional information exchange.
• Excellent listening, judgment, and routing/escalation skills.
• Remain calm and responsive in urgent situations.

🎁 Benefits

• Comprehensive benefits for health, wellbeing, and financial security.
• Medical, dental, vision, and wellness offerings.
• Retirement and financial planning benefits.
• Paid time off, holidays, and employee support programs.
• Professional development and career growth opportunities.
• Remote work arrangement with Mon-Fri, 8:00-17:00 schedule.