VP, Client Success

📋 Description

• Own the client-success model across transition, onboarding, adoption, service reviews, executive
• Own retention performance and renewal readiness for the managed services portfolio.
• Translate Azure operations and consumption, cloud security, FinOps and cost optimization
• Build a disciplined health-scoring and risk-management approach that combines service performance
• Oversee the continued development, adoption, and use of the Atmosera Client Success Framework.
• Create clear handoffs and decision rights across Client Success, Client Operations, Security

🎯 Requirements

• 10+ years in Client Success, account management, service delivery, or client-facing technology
• Demonstrated ownership of retention, renewals, expansion, executive relationships, and client-risk
• Experience building or materially improving client-success frameworks, portfolio segmentation
• Ability to interpret MRR performance, forecast renewals and expansion, evaluate account economics
• Sufficient technical depth to engage credibly with cloud and security leaders, connect Azure
• Strong written and verbal communication, executive presence, and judgment in difficult client

🎁 Benefits

• Competitive Salary
• Generous 401(k) Plan with 100% company match up to 4% of salary
• Performance-Based Compensation with bonus potential
• 100% Employer-Paid Health, Vision, and Dental Insurance for employees
• Company-Paid Life, AD&D, Short and Long-Term Disability Insurance
• Generous Paid Time Off (PTO) - three weeks